Returns Policy

Returns & Exchanges Policy

At Pixel Vandal, we take pride in the quality of every product we create. If something isn't right, we're here to help.

Returns Window

You may request a return or exchange within 14 days of receiving your order.

To be eligible for a return or exchange, items must:

  • Be unworn and unused

  • Be in their original condition

  • Have all original tags attached

  • Be returned in the original packaging where possible

  • Not show signs of damage caused by misuse, washing, or normal wear and tear

Exchanges

If you need a different size or received the wrong item, we will gladly arrange an exchange, subject to stock availability.

If the requested size or product is unavailable, we may offer:

  • Store credit

  • A replacement product of equal value

  • A refund where applicable

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the defect or incorrect item

Once approved, we will cover the cost of return shipping and arrange a replacement or refund.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Products that have been worn, washed, or altered

  • Items returned without original tags

  • Gift cards

  • Clearance or sale items marked as Final Sale

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product is defective

We recommend using a trackable shipping service, as Pixel Vandal cannot be responsible for parcels lost in transit.

How to Start a Return

To request a return or exchange, please contact:

Email: support@pixelvandal.co.za

Include your order number and reason for the return, and our team will guide you through the process.

Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA).