Refund policy

Return & Refund Policy

At Pixel Vandal, we want you to be confident in every purchase. If something isn't right, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unworn, unused, and in their original condition

  • Have all original tags attached

  • Be free from stains, damage, odours, or signs of wear

  • Be returned in their original packaging where possible

Returns that do not meet these conditions may be declined.

Exchanges

We offer exchanges for size or product changes, subject to stock availability.

If your requested replacement item is unavailable, we may offer:

  • Store credit

  • An alternative product of equal value

  • A refund where applicable

Because many Pixel Vandal products are produced in limited quantities, exchanges cannot be guaranteed.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Once approved, we will arrange a replacement, exchange, or refund at no additional cost.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Depending on your bank or payment provider, funds may take additional time to reflect in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective

  • The item was damaged during delivery

  • The incorrect product was supplied

In these cases, Pixel Vandal will cover the reasonable cost of return shipping.

Non-Refundable Items

The following items cannot be returned or refunded unless faulty:

  • Worn or used products

  • Products without original tags

  • Gift cards

  • Final Sale or Clearance items

Sale Items

Sale items may only be returned if they are defective, damaged, or incorrectly supplied.

How to Request a Return

To initiate a return, please contact:

Email: support@pixelvandal.co.za

Please include your order number and reason for the return.

Consumer Rights

This policy operates in accordance with the South African Consumer Protection Act (CPA). Nothing in this policy limits any rights afforded to consumers under applicable law.