Shipping Policy

At Pixel Vandal, every order is carefully packed and shipped to ensure it arrives safely and in excellent condition.

Processing Times

Orders are typically processed within 1–3 business days after payment has been confirmed.

During product launches, promotional periods, public holidays, or high-demand periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Delivery Times

South Africa

Estimated delivery times:

• Major Cities: 2–5 business days

• Regional Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, Pixel Vandal may offer free shipping promotions on qualifying orders.

Order Tracking

Where available, tracking details will be sent once your order has been dispatched.

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.

Delivery Delays

While we work with trusted courier partners, occasional delays may occur.

Pixel Vandal cannot guarantee delivery dates and is not liable for delays caused by:

• Courier operational issues

• Severe weather conditions

• Public holidays

• Industrial action or strikes

• Incorrect delivery information supplied by the customer

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, failure to collect, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

Damaged Parcels

If your parcel arrives visibly damaged, please notify us within 7 days of receiving your order.

To assist with your claim, please provide:

• Your order number

• Photographs of the packaging

• Photographs of the damaged item

We will investigate the matter and work towards an appropriate resolution.

International Shipping

International shipping may be available to selected countries.

Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their local authorities.

Delivery timeframes for international orders vary by destination.

Contact Us

For any shipping-related enquiries, please contact:

Email: support@pixelvandal.co.za

Our team will be happy to assist.